Air 1 - Left and Right don't connect with each other

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20 comments

  • Avatar
    Vanessa Lee

    I tried this multiple times, my earpieces just cannot pair to each other.

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    Harris Rakovic

    I have the same problem they wont pair.

    -3
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    Customer Service

    Hi, please write us at help@happyplugs.com for more support.

    0
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    Victor Karki

    Bought just few months ago and the right and left dont pair with each other tried the instruction but doesnt works

    0
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    Customer Service

    Hi Victor,

    Please contact us at help@happyplugs.com for further support!

    Happy Plugs Team

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    41vogelautumn

    I have tried several times each time it repairs the opposite earbud wont pair first left then right

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    41vogelautumn

    When I try to reset I can't hear in both earbuds power off

    -1
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    Customer Service

    Hi,

    Please contact us at help@happyplugs.com if the reset procedure fails. Make sure you see this page as well: https://happyplugs.zendesk.com/hc/en-us/articles/360026790793.

    Happy Plugs Team

    -1
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    Johnny Kalsi

    NOT SO HAPPY PLUGS! :o(

     

    -1
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    Customer Service

    Hi Johnny,

    Please contact us at help@happyplugs.com if the reset procedure is still not clear for you. We would love to help!

    Happy Plugs Team

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    Guylaine Tremblay

    I have tried several times each time they don't pair. And I'm not happy for my plugs and I can not refund them at my store.

    1
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    aviron

    the earbuds don't pair even with the method

     

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    Maria abdo

    Nope!  Doesn’t work for me either.  No further instructions given if you don’t hear the reset or pairing prompts in left ear piece.  Just assumes that it works but it doesn’t.  So frustrating!

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    Janice Lim

    Got them yesterday, the right is not pairing to the left earbud. The left earbud does not pair to the phone nor the right side at all!!! the reset procedure does not work as well!!

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    Maria abdo

    Same thing happening to me (although they worked fine for 3 weeks). Literally have been going back and forth with them for a week on this issue with no resolution.

    0
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    Customer Service

    Hi,

    If you have a Limited Edition earbuds, please try reset procedures as per below video:

    https://www.youtube.com/watch?v=YiY0JMFYxRY 

    Happy Plugs Team

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    黃婕瑜

    I just got them yesterday, the left cannot pair to the right!! I tried many times followed the video to reset them but it doesn’t work!!!

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    Customer Service

    Hi,

    Please write us at help@happyplugs.com for further help!

    Happy Plugs Team

    0
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    Ida Svanström Blomdahl

    Hi.

    One of my earbuds doesn't turn on and the case is fully charged but it still won't turn on..

    I've only had them for like 3 months..

    0
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    Customer Service

    Hi Ida,

    Please write us at help@happyplugs.com to get help with your issue!

    Happy Plugs Team

    0
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