Air 1 - Left and Right don't connect with each other

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    Natasa

    Dear Anders Jonsson,

    this link was really usefule. Thank you very much.

    Had the same problem with pairing my plugs.

    Now I can use both of my Happy Plugs.

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    Carmen Berg Hammer

    I also had the same problem. FACTORY RESET works to fix this problem. 

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    Jami Wes

    my left air plug wont pair 

     

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    Jami Wes

    can someone atleast help me fix my left air plug

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    Anders Jonsson

    Jami Wes, follow instructions on this page: https://happyplugs.zendesk.com/hc/en-us/articles/360010390760

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    Tamara Cox

    Ok everyone. These instructions were driving me crazy, what was I doing wrong?! Here it is.
    When pressing & holding the 2 earbuds in the case do this:
    After deleting ‘forget this device’ is done, I put the earbuds back in their case & stood above to avoid them slipping while I pressed down on their touch points, with my pointer finger & thumb on bottom of each. Their lights should both stay on for the 10 seconds & you will see them blink back & forth to each other while it says ‘air 1 pairing’.
    They really need to include this in their online instructions!! It finally worked.
    I was trying for a very long time & even emailed them. They wanted a video sent to them which would have helped as well. Glad I gave it one last attempt! You should too.

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    Ra-zan Bashyal

    My right side plugs are not working...it doesn’t give sound and not flash the led light when the case is fully charged...

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    Ra-zan Bashyal

    Can someone help me to solve this problem plz

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    Customer Service

    Hi Ra-zan,

    Please follow below instructions to fix your issue: https://happyplugs.zendesk.com/hc/en-us/articles/360010390760-Air-1-How-to-Reset - if it doesn't help, please contact our customer service at help@happyplugs.com.

    Happy Plugs Team

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    Ra-zan Bashyal

    This is not working the led is not blink in any condition...

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