Air 1 Plus - Touch Commands

Follow

Comments

17 comments

  • Avatar
    Susanne Härstedt

    I cannot connect my left earbud. When I try to connect the earbuds, the rifht one says Air one connected but the left one blinks really, really fast. We have tried to reset them, but we never get the reset sound.

    We have tried to connect only the left one to my phone and ipad, but it is not possible.

    best regards,

    Susanne

    0
    Comment actions Permalink
  • Avatar
    Customer Service

    Hi Susanne,

    It seems that you are using standard model of Air 1. Please see below link to correct reset procedure: https://happyplugs.zendesk.com/hc/en-us/articles/360010390760-Air-1-How-to-Reset

    Make sure your LED lights stay steady during the reset and flash 3 times after you hold touch controls for 10 seconds.

    If nothing works, feel free to write us at help@happyplugs.com.

    Happy Plugs Team

    0
    Comment actions Permalink
  • Avatar
    Jonathan Chan

    Hi,

    I just got the Air1 plus earbud today; however, there is no alert sound when I adjust volume on the left earbud. But the Right one is working fine when I did those Skip command though. 

    I already tried to reset it and reconnected to my iPhone but the issue is still persist. 
    Had tried a couple times even with my iPad and now stated Unsuccessful connected but is actually working except those Alert sound on my Left earbud only. 

    Is it defective or how to fix it?

    Thanks. 

     

    Jonathan 

    0
    Comment actions Permalink
  • Avatar
    Customer Service

    Hi Jonathan,

    Left earbud on your Air 1 will not have any alert sound when adjusting your volume. The volume will change with no beep sound.

    Only right earbud commands will give you a sound to confirm that it worked.

    Happy Plugs Team

    0
    Comment actions Permalink
  • Avatar
    Laura Griffioen

    Hi,

    Only just bought the buds today, so I can't really give you review. So far so good though. 

    The only thing, is that when I'm in, for example, my bathroom, the music seems to 'stutter' a little bit, as if the connection breaks. 

    What could this be?

     

    Thanks in advance,

    Laura

    0
    Comment actions Permalink
  • Avatar
    Ellie Autentico

    Hi Laura, 

     

    Thanks for your feedback. It depends on the range of the earphones from your device.

    Also it can be the interference that affects the connection which is common for bluetooth operated devices.

    Please let us know if you have questions at help@happyplugs.com and we will be glad to assist you further. 

     

    Happy Plugs Team 

    0
    Comment actions Permalink
  • Avatar
    Elisabeth Hart

    I find the touch controls extremely difficult to use - I don't like that you can't see/feel WHERE the sensor is. I keep touching the earbuds in that area, and it either does nothing, or if I'm tapping it twice, it'll only register one tap and do whatever that one tap command is instead. I'm finding it very frustrating in trying to use the tap controls, which is sad because otherwise I love them!

    0
    Comment actions Permalink
  • Avatar
    Ellie Autentico

    Hi, 

    We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.

    For Air 1 Plus we hope this photo will be helpful for the issue that you are encountering right now:

     

    Those are the exact location of the touch sensor for the Air 1 Plus for accuracy. 

    We hope this information helps. Our customer support team is available 24/7 to help you with any questions. 

     

    Happy Plugs Team 

     

    0
    Comment actions Permalink
  • Avatar
    Elisabeth Hart

    Thanks - I'm aware that that's where it's located, but I still have issues. Because there's nothing to FEEL, you can't actually TELL if you're tapping in the right spot. And obviously at TIMES I'm getting the right spot, because sometimes I can get it to work, other times not. Or, I'll get the wrong result. If it pauses instead of skipping to the next track, then that means I only got 1 of the taps in the exact spot, even though it feels like I tapped twice in the same spot. It just seems like either the area is too small, or not sensitive enough? Like I said, I know exactly where the touch sensor is SUPPOSED to be located, I just can't seem to get them to work properly with any consistency.

    0
    Comment actions Permalink
  • Avatar
    Ellie Autentico

    Hi, 

    We understand and we would like to thank you for your feedback. We will forward this to our production team and may consider this for future products. 

    Let me know if you have any more questions, comments, or concerns.

    Our customer support team is available 24/7 to help you with any questions.

     

    Happy Plugs Team 

     

     

     

    0
    Comment actions Permalink
  • Avatar
    Mike

    I received my "Happy" Plugs today. The plugs may be happy but I'm not. Sound is good (unless you put the rubber sleeves on which are supposed to improve the sound) but the touch control is just complete rubbish. Another one of those products that pretend to be user-friendly but in practice are terribly frustrating to use. About 1 in 50 touches registers so you look like a complete idiot tapping away at your ears. Inexcusable for a product this expensive.

    Is it simply naïve product design, bad quality control or is the touch control feature only meant for marketing purposes and not actually supposed to do anything?

    0
    Comment actions Permalink
  • Avatar
    Ellie Autentico

    Hi Mike, 

    We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.

    The touch commands of the earphones are located here:

    We understand it must be sometimes, challenging if the touch controls are not working properly. However, there are a lot for factors as to why could this possibly is happening. 

    We would be glad to assist you, kindly email help@happyplugs.com for further assistance. 

    We look forward to hearing from you. 

    Happy Plugs Team 

    0
    Comment actions Permalink
  • Avatar
    Mike

    That's now the third time this image appears on this page. And it's also in the manual. I'm not stupid, your product is.

    0
    Comment actions Permalink
  • Avatar
    Ellie Autentico

    Hi Mike,

    We understand, but nobody tells that you are stupid. We are just trying to help you. 

    If you need further assistance please email help@happyplugs.com

    Happy Plugs Team 

    0
    Comment actions Permalink
  • Avatar
    Jasmin Beck

    Hi Mike and everyone else with tapping issues. First of all, there is never a reason to be rude to customer service. Second, I have tried out some tapping techniques and found one that works perfectly for me. 

    I put my finder along the ear plug, with the finger tip at the top, i.e. where the sensor is. So instead of only touching one very limited point with my finger tip, the upper part of my finger touches all of the plug. Perhaps this way the finger tip is automatically located in the middle of the plug, where the sensor is, rather than (without seeing it) touching more the left or the right side next to the sensor. This technique doesn't take any longer to tap, you just get used to putting your finger on the plug that way.

    I hope this will help others too.

    0
    Comment actions Permalink
  • Avatar
    Aape Topias Koso

    can i turn off the touch feature its not for me 😣

    0
    Comment actions Permalink
  • Avatar
    Ellie Autentico

    Hi Aape,

    Thank you for contacting Happy Plugs!

    We're sorry to hear about that experience. The touch commands cannot be removed.

    We would be glad to help you further kindly email help@happyplugs.com or via live chat with a live representative. 

    We look forward to hearing from you. 

    Happy Plugs Team

     

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk