Air 1 Plus - Touch Commands

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    Susanne Härstedt

    I cannot connect my left earbud. When I try to connect the earbuds, the rifht one says Air one connected but the left one blinks really, really fast. We have tried to reset them, but we never get the reset sound.

    We have tried to connect only the left one to my phone and ipad, but it is not possible.

    best regards,

    Susanne

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    Customer Service

    Hi Susanne,

    It seems that you are using standard model of Air 1. Please see below link to correct reset procedure: https://happyplugs.zendesk.com/hc/en-us/articles/360010390760-Air-1-How-to-Reset

    Make sure your LED lights stay steady during the reset and flash 3 times after you hold touch controls for 10 seconds.

    If nothing works, feel free to write us at help@happyplugs.com.

    Happy Plugs Team

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    Jonathan Chan

    Hi,

    I just got the Air1 plus earbud today; however, there is no alert sound when I adjust volume on the left earbud. But the Right one is working fine when I did those Skip command though. 

    I already tried to reset it and reconnected to my iPhone but the issue is still persist. 
    Had tried a couple times even with my iPad and now stated Unsuccessful connected but is actually working except those Alert sound on my Left earbud only. 

    Is it defective or how to fix it?

    Thanks. 

     

    Jonathan 

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    Customer Service

    Hi Jonathan,

    Left earbud on your Air 1 will not have any alert sound when adjusting your volume. The volume will change with no beep sound.

    Only right earbud commands will give you a sound to confirm that it worked.

    Happy Plugs Team

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    Laura Griffioen

    Hi,

    Only just bought the buds today, so I can't really give you review. So far so good though. 

    The only thing, is that when I'm in, for example, my bathroom, the music seems to 'stutter' a little bit, as if the connection breaks. 

    What could this be?

     

    Thanks in advance,

    Laura

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    Ellie Autentico

    Hi Laura, 

     

    Thanks for your feedback. It depends on the range of the earphones from your device.

    Also it can be the interference that affects the connection which is common for bluetooth operated devices.

    Please let us know if you have questions at help@happyplugs.com and we will be glad to assist you further. 

     

    Happy Plugs Team 

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    Elisabeth Hart

    I find the touch controls extremely difficult to use - I don't like that you can't see/feel WHERE the sensor is. I keep touching the earbuds in that area, and it either does nothing, or if I'm tapping it twice, it'll only register one tap and do whatever that one tap command is instead. I'm finding it very frustrating in trying to use the tap controls, which is sad because otherwise I love them!

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    Ellie Autentico

    Hi, 

    We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.

    For Air 1 Plus we hope this photo will be helpful for the issue that you are encountering right now:

     

    Those are the exact location of the touch sensor for the Air 1 Plus for accuracy. 

    We hope this information helps. Our customer support team is available 24/7 to help you with any questions. 

     

    Happy Plugs Team 

     

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    Elisabeth Hart

    Thanks - I'm aware that that's where it's located, but I still have issues. Because there's nothing to FEEL, you can't actually TELL if you're tapping in the right spot. And obviously at TIMES I'm getting the right spot, because sometimes I can get it to work, other times not. Or, I'll get the wrong result. If it pauses instead of skipping to the next track, then that means I only got 1 of the taps in the exact spot, even though it feels like I tapped twice in the same spot. It just seems like either the area is too small, or not sensitive enough? Like I said, I know exactly where the touch sensor is SUPPOSED to be located, I just can't seem to get them to work properly with any consistency.

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    Ellie Autentico

    Hi, 

    We understand and we would like to thank you for your feedback. We will forward this to our production team and may consider this for future products. 

    Let me know if you have any more questions, comments, or concerns.

    Our customer support team is available 24/7 to help you with any questions.

     

    Happy Plugs Team 

     

     

     

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