Air 1 Plus - How to Reset

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    Joy Karyl Quilaton

    How many times I tried this but not working!

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    Ellie Autentico

    Hi Joy,

    Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that.

    Please touch the sensor and not the top of the earbud. The sensor is above the led light with the flat surface. Please press and hold gently for 10 seconds and the light should blink 3 times after.

    Please try again and let us know if it work. 

    Let me know if you have any more questions, comments, or concerns.

     

    Happy Plugs Team 

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    Joery van den Berk

    Since a month I have the Air Plus 1. However, one of my earplugs, the right one, is broken. When I take the ears out of the box I hear 'power on'. I can connect and use the left earpiece. The right ear on the other hand blinks very fast, almost as if it is blinking continuously.
    I hear that it turns on, but after a while it turns off automatically. So I can't connect to it. I have tried to connect it again several times. I also tried to set it to factory settings, but this didn't work either.
    I am now at the end of how I could solve this. If you have a solution I would love to hear it!

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    Ellie Autentico

    Hi Joery,

    Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that.

    Upon checking, it seems that the way your earphone lights reacted means that the reset was not done correctly. The right side which blinks fast was reset however, the left side is not. 

    We suggest to please reset the left side or best reset both of them again.

    Please follow below steps to reset your product to fix the issue:

    https://happyplugs.zendesk.com/hc/en-us/articles/360013822600-Air-1-Plus-How-to-Reset

    Let me know if you have any more questions, comments, or concerns.

    Happy Plugs Team 

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    Hanna K

    They wre working great at the begging but now my right earpiece keeps flashing light but. It says that is connected but it's not working and after a few moments it says "power off". And only the left earpiece is working. 

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    Ketnia Jean-Fort

    My earbuds don't connect at all, not even to each other. The left light blinks steadily when in the charging station but the right has trouble. Even when I move the right one around and the led light blinks, I held the touch sensors for 10 seconds but they don't blink and won't connect.

    I have the Happy Plugs Limited Edition Air 1. Help Please 

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    Ellie Autentico

    Hi Ketnia,

    Thank you for contacting Happy Plugs!

    We understand that you have some concerns about your order. Let me help you with that.

    The light blinking indicates that it needs a proper reset.

    In that case, we would kindly request to please send us a video showing how you reset your earbuds. This is the best possible way for us to determine whether the reset was correct or the product is faulty and needs to be replaced.

    Kindly send it to us anytime at your most convenient time. We would appreciate that a lot from you. Please send it at help@happyplugs.com and we'll be glad to assist you. 

    We look forward to hearing from you. 

    Happy Plugs Team

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    David Jongmans

    Please help! The left plug doesnt connect. He also doesnt light up... Is it broken? I've tried everything...

     

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    Ellie Autentico

    Hi David,

    Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that.

    We would like to assist you with this. Kindly email help@happyplugs.com for further assistance. 

    We look forward to hearing from you. 

    Happy Plugs Team 

     

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    Laurent Alessio

    I have a pair of Airplus, had them for about 2 months now. The sound is great but now i am having this issue of the earbuds unable to pair, done the reset procedure many many times but it does not work. When pairing i see one bud flickering rapidly (2/s) and the other flickering extremely rapidly. It goes on but never pairs. As a result each earbud appears separately and only can be played at the time. Help please ?

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    Ellie Autentico

    Hi Laurent,

    Thank you for choosing Happy Plugs and let us help you with that.

    The way you described the earphones after reset seems that it was not reset properly. That means you need to reset it again and make sure that you were able to press and hold the touch controls for 10 seconds for accuracy. 

    We would be willing to assist you further on this. Kindly email us at help@happyplugs.com or via live chat. 

    We look forward to hearing from you. 

    Happy Plugs Team 

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    Brandon

    Ive followed the whole guide the WHOLE GUIDE!Now they both blink rapidly and i reset them as instructed!!!!!

     

    At first the right earbud blinked rapidly. Then i reset them. Repeatedly. It even got to where they wont reset together anymore. 

    They never even recognized the touch commands they have from the getgo aside from pause/play!  

     

    I have the air 1 plus happybuds. 

    What are these earbuds rated for in terms of cold tempurtures?  I live in an arctic environment and want to know if these have recieved some kind of cold and or water damage. And DO NOT TELL ME TO RESET THEM AGAIN!!!! THAT DOES NOTHING!! 

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    Ellie Autentico

    Hi Brandon,

    Thank you for your message.

    Sorry to hear that, based on how you described the lights it seems like it was not reset properly. Rapid blink on the earbuds simply means it was not reset properly. Touch commands are on top of the LED lights and you can also see it when you put them back on the charge case. 

    The temperature does not affect the performance and even the functionality of the touch sensors however, it will not work if you are pressing it with your hand gloves on. The switch works using body capacitance, a property of the human body that gives it great electrical characteristics. When a person touches it, their body increases the capacitance and triggers the switch.

    If issue still is not fixed we would be glad to assist you here. Kindly send us an email with a video of how you do the reset here at help@happyplugs.com or via live chat. 

    Happy Plugs Team 

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    Brandon

    @ellie autentico 

     

    Yes the touch commands AREW affected by the cold. They do not accept commands in the cold. The body capacitance function requires above freezing tempurtures, and i live below zero farenheight.

     

    As for resetting them i finally did reset them. However it took too long to do. Measures need to be taken to prevent this in the future with your future products

     

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    Ellie Autentico

    Hi Brandon,

    Thank you for your message and for letting us know. 

    I'll forward this to our higher management to be considered on our future products and services. :)

    Our customer support team is available 24/7 to help you with any questions.

    Happy Plugs Team

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