Air 1 Plus - How to Reset

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9 comments

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    Joy Karyl Quilaton

    How many times I tried this but not working!

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    Ellie Autentico

    Hi Joery,

    Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that.

    Upon checking, it seems that the way your earphone lights reacted means that the reset was not done correctly. The right side which blinks fast was reset however, the left side is not. 

    We suggest to please reset the left side or best reset both of them again.

    Please follow below steps to reset your product to fix the issue:

    https://happyplugs.zendesk.com/hc/en-us/articles/360013822600-Air-1-Plus-How-to-Reset

    Let me know if you have any more questions, comments, or concerns.

    Happy Plugs Team 

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    Ketnia Jean-Fort

    My earbuds don't connect at all, not even to each other. The left light blinks steadily when in the charging station but the right has trouble. Even when I move the right one around and the led light blinks, I held the touch sensors for 10 seconds but they don't blink and won't connect.

    I have the Happy Plugs Limited Edition Air 1. Help Please 

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    Ellie Autentico

    Hi Joy,

    Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that.

    Please touch the sensor and not the top of the earbud. The sensor is above the led light with the flat surface. Please press and hold gently for 10 seconds and the light should blink 3 times after.

    Please try again and let us know if it work. 

    Let me know if you have any more questions, comments, or concerns.

     

    Happy Plugs Team 

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    Joery van den Berk

    Since a month I have the Air Plus 1. However, one of my earplugs, the right one, is broken. When I take the ears out of the box I hear 'power on'. I can connect and use the left earpiece. The right ear on the other hand blinks very fast, almost as if it is blinking continuously.
    I hear that it turns on, but after a while it turns off automatically. So I can't connect to it. I have tried to connect it again several times. I also tried to set it to factory settings, but this didn't work either.
    I am now at the end of how I could solve this. If you have a solution I would love to hear it!

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    Hanna K

    They wre working great at the begging but now my right earpiece keeps flashing light but. It says that is connected but it's not working and after a few moments it says "power off". And only the left earpiece is working. 

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    David Jongmans

    Please help! The left plug doesnt connect. He also doesnt light up... Is it broken? I've tried everything...

     

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    Ellie Autentico

    Hi Ketnia,

    Thank you for contacting Happy Plugs!

    We understand that you have some concerns about your order. Let me help you with that.

    The light blinking indicates that it needs a proper reset.

    In that case, we would kindly request to please send us a video showing how you reset your earbuds. This is the best possible way for us to determine whether the reset was correct or the product is faulty and needs to be replaced.

    Kindly send it to us anytime at your most convenient time. We would appreciate that a lot from you. Please send it at help@happyplugs.com and we'll be glad to assist you. 

    We look forward to hearing from you. 

    Happy Plugs Team

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    Ellie Autentico

    Hi David,

    Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that.

    We would like to assist you with this. Kindly email help@happyplugs.com for further assistance. 

    We look forward to hearing from you. 

    Happy Plugs Team 

     

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