If you have connected Air 1 Plus to your phone or tablet before, go ahead and delete them now from the Bluetooth Settings. Also make sure the Air 1 Plus charging case has been charged for a couple of minutes.
2. Perform Factory Reset
Place the earbuds in the charging case. Press and hold both touch control areas for ten (10) seconds. Both LED-lights will flash three (3) times.
Air 1 Plus is now reset.
3. Pair the Earbuds
Take the earbuds out of the case and hold them close to each other. The LED-lights will blink rapidly. When paired, one of the LEDs will stop blinking, while the other continues.
Air 1 Plus is now ready to be connected to your bluetooth device.
Need further help?
Pro tip: When resetting your earbuds, make sure they don't move around inside of the case and keep connection with charging pins in your case. To help with that, you can use your thumbs to hold them in place!