Identify your Product
If your Air 1 product has this sticker in the bottom of the charge case, follow the steps below.
If not, please refer to this article.
Prepare Factory Reset
If you have connected Air 1 to your phone or tablet before, go ahead and delete them now from the Bluetooth Settings.
Don’t forget to delete both Air 1 devices in the Bluetooth Setting list..
Perform Factory Reset
Place the earbuds in the charging case. Press and hold both touch control areas for ten (10) seconds. Both LED-lights will flash three (3) times.
Air 1 is now reset.
Make sure the case has been charged a couple of minutes first.
Pair the Earbuds
Take the earbuds out of the case and hold them close to each other.
The LED-lights will blink rapidly.
When paired, the Left earbud LED will turn off while the Right LED will blink slowly.
Air 1 is now ready to be connected to your bluetooth device.
Need further help?
Pro tip: When resetting your earbuds, make sure they don't move around inside of the case and keep connection with charging pins in your case. To help with that, you can use your thumbs to hold them in place!