How do I start a warranty claim?

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    Kimberly Baggerly

    I received a pair of these headphones for my Birthday from my great aunt in Tronto , Canada! I charged them and was pleased the second time I charged them they got so hot I could smell the plastic and it was hot to touch . I tried to use them and they had poor sound quality and they went dead extremely fast. My great aunt has passed and I don't know how to go about getting the warranty to replace them especially now that I have seen they have been recalled!,

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    Kimberly Baggerly

    Kymie7171@gmail.com

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    Customer Service

    Hi Kimberly,

    Thank you for writing to us! Please send an email to help@happyplugs.com to start a warranty claim. Make sure to check how long you had the product for (estimate), prepare a photo of your product as well and we will help you with replacement.

    Happy Plugs Team

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    Damian L H Mcginn

    Hi they worded great the first day and the next day only one earphone worked and at a time they could not pair. I have returned them to you last week and still not received my money back I have emailed you about my 10 times can I get my refund ?

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    Customer Service

    Hi Damian,

    We will get back to you as soon as possible. Please note that your product can be refunded only after we have received it and tested it.

    Happy Plugs Team

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    Diana Granados
     
    I bought your earbuds Air 1. For a while they worked ok. I traveled last week and I left them at home, so I haven't use them for several days. Today when I tried to use them only the left earbud worked. The right one doesn't charge, or pair, or do anything. The led light doesn't turn on either. 
     
    Could you help me please? 
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    Customer Service

    Hi Diana,

    Please write us at help@happyplugs.com to start warranty. We will get back to you as soon as possible.

    Happy Plugs Team

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    Valentin

    Compre unos Audífonos y ayer los cargue y ya solo se escucha uno

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    Julia Woodward

    Received Air1 ANC as a gift in March. They worked fine to start with except I couldn’t make or receive calls. The left ear piece has disconnected itself and cannot be re-paired. I have constant issues connecting them to my iPhone so this morning I reverted to old plug in earphones to run with. I took them on a flight recently and they kept powering off even though they were fully charged - these were bought for me as they were noise cancelling and would be useful for flights.

    I have performed a reset and they still don’t work as they should.

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    Erika Boado

    Hi Julia,

    Thank you for your message and feedback. 

    We're sorry to learn that your Happy Plugs has malfunctioned. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.

    We would be very much willing to help you here. Please send us an email here at help@happyplugs.com or via live chat for further assistance. 

    We look forward to hearing from you. 

    Happy Plugs Team 

     

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    Mahendrabk

    How to chat with happy plugs via live chat

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    Erika Boado

    Hello! Just go to our website and look for the bubble/chat icon located at the lower right of the page and you will be able to be connected with the live chat representative. You can also send us an email here at help@happyplugs.com

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    Uakalusi

    Hi, I would like to request an exchange of my earphones as they recently started glitching every time I raise my shoulders while listening to music and yesterday a sudden screeching noise occurred while I was listening to music. It was quite loud and painful and my ears were ringing for about a day; so I no longer think this pair is safe to use. However, I did purchase them from BestBuy and did not get a warranty there as I knew that HappyPlugs has a 1 year warranty already. Will this be a problem?

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    Erika Boado

    Hi Uakalusi,

    Thank you for your message.

    We are sorry to hear that and we know how important this is for you. We would be glad to assist you here and upon checking your case number 76794 has been replied and we await for your response. 

    Our customer support team is available 24/7 to help you with any questions. 

    Happy Plugs Team 

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