To start a warranty claim for your Happy Plugs product with defect, please send us an email at help@happyplugs.com. Prepare your order number and photo of your faulty product. We will help you go through the warranty procedure and offer one of two options, depending on your order status:
(1) replacement product of the same model and colour,
OR
(2) refund of your purchase.
If you have purchased your product in retailer store and not on the official Happy Plugs website, please go back to the store for assistance on product replacement or refund.
Send us an email if you have any questions.
Comments
7 comments
I received a pair of these headphones for my Birthday from my great aunt in Tronto , Canada! I charged them and was pleased the second time I charged them they got so hot I could smell the plastic and it was hot to touch . I tried to use them and they had poor sound quality and they went dead extremely fast. My great aunt has passed and I don't know how to go about getting the warranty to replace them especially now that I have seen they have been recalled!,
Kymie7171@gmail.com
Hi Kimberly,
Thank you for writing to us! Please send an email to help@happyplugs.com to start a warranty claim. Make sure to check how long you had the product for (estimate), prepare a photo of your product as well and we will help you with replacement.
Happy Plugs Team
Hi they worded great the first day and the next day only one earphone worked and at a time they could not pair. I have returned them to you last week and still not received my money back I have emailed you about my 10 times can I get my refund ?
Hi Damian,
We will get back to you as soon as possible. Please note that your product can be refunded only after we have received it and tested it.
Happy Plugs Team
Hi Diana,
Please write us at help@happyplugs.com to start warranty. We will get back to you as soon as possible.
Happy Plugs Team
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