To start a warranty claim for your Happy Plugs product with defect, please send us an email at help@happyplugs.com. Prepare your order number and photo of your faulty product. We will help you go through the warranty procedure and offer one of two options, depending on your order status:
(1) replacement product of the same model and colour,
OR
(2) refund of your purchase.
If you have purchased your product in retailer store and not on the official Happy Plugs website, please go back to the store for assistance on product replacement or refund.
Send us an email if you have any questions.
Comments
15 comments
I received a pair of these headphones for my Birthday from my great aunt in Tronto , Canada! I charged them and was pleased the second time I charged them they got so hot I could smell the plastic and it was hot to touch . I tried to use them and they had poor sound quality and they went dead extremely fast. My great aunt has passed and I don't know how to go about getting the warranty to replace them especially now that I have seen they have been recalled!,
Kymie7171@gmail.com
Hi Kimberly,
Thank you for writing to us! Please send an email to help@happyplugs.com to start a warranty claim. Make sure to check how long you had the product for (estimate), prepare a photo of your product as well and we will help you with replacement.
Happy Plugs Team
Hi they worded great the first day and the next day only one earphone worked and at a time they could not pair. I have returned them to you last week and still not received my money back I have emailed you about my 10 times can I get my refund ?
Hi Damian,
We will get back to you as soon as possible. Please note that your product can be refunded only after we have received it and tested it.
Happy Plugs Team
Hi Diana,
Please write us at help@happyplugs.com to start warranty. We will get back to you as soon as possible.
Happy Plugs Team
Compre unos Audífonos y ayer los cargue y ya solo se escucha uno
Received Air1 ANC as a gift in March. They worked fine to start with except I couldn’t make or receive calls. The left ear piece has disconnected itself and cannot be re-paired. I have constant issues connecting them to my iPhone so this morning I reverted to old plug in earphones to run with. I took them on a flight recently and they kept powering off even though they were fully charged - these were bought for me as they were noise cancelling and would be useful for flights.
I have performed a reset and they still don’t work as they should.
Hi Julia,
Thank you for your message and feedback.
We're sorry to learn that your Happy Plugs has malfunctioned. I understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
We would be very much willing to help you here. Please send us an email here at help@happyplugs.com or via live chat for further assistance.
We look forward to hearing from you.
Happy Plugs Team
How to chat with happy plugs via live chat
Hello! Just go to our website and look for the bubble/chat icon located at the lower right of the page and you will be able to be connected with the live chat representative. You can also send us an email here at help@happyplugs.com
Hi, I would like to request an exchange of my earphones as they recently started glitching every time I raise my shoulders while listening to music and yesterday a sudden screeching noise occurred while I was listening to music. It was quite loud and painful and my ears were ringing for about a day; so I no longer think this pair is safe to use. However, I did purchase them from BestBuy and did not get a warranty there as I knew that HappyPlugs has a 1 year warranty already. Will this be a problem?
Hi Uakalusi,
Thank you for your message.
We are sorry to hear that and we know how important this is for you. We would be glad to assist you here and upon checking your case number 76794 has been replied and we await for your response.
Our customer support team is available 24/7 to help you with any questions.
Happy Plugs Team
I bought from my former company KAZOO last month. It was shipped by BestBuy. My Air 1 zen is not able to pare a device ( it doesn't speak 'paring'), and never pared a device successfully.
Please sign in to leave a comment.