To start a warranty claim for your Happy Plugs product with defect, please send us an email at firstname.lastname@example.org. Prepare your receipt or order number and photo of your faulty product. We will help you go through the warranty procedure and offer one of two options, depending on your order status:
(1) replacement product of the same model and colour,
(2) refund of your purchase (if your Happy Plugs were ordered from www.happyplugs.com).
Send us an email if you have any questions.