ORDER PROCESSING TIMES
After an order is placed, it can take 1-2 business days to leave our warehouse. Business days are currently defined as Monday – Friday. Please keep in mind; orders placed after 4pm HKT or on a weekend will begin processing the following business day.
Upon receiving your Order Shipped email confirmation and tracking number, you may notice your Fedex tracking number is ready for pickup and contains no transit record initially. Note that once your order has left the warehouse and is in transit to you, tracking details will become available at that time.
After your order has left our warehouse, you will receive an email notifying you of your tracking number. To check the status of your order, please go to the Order Status page here.
Please Note: sometimes inclement weather conditions delay shipments, including expedited shipping methods. We are not responsible for late deliveries due to weather and natural disasters
DELAYED OR MISSING SHIPMENTS
For delayed or missing shipments, please contact our customer service team here.