Why can't my phone find the Ear Piece? Customer Service August 03, 2018 13:13 Updated Follow After activating Bluetooth on your phone, please turn on the Ear Piece and make sure it is within 2m in range. Related articles My Ear Piece doesn't connect with my phone? How do I restart my Ear Piece? How do I pair? Quick start Is my phone compatible with the Happy Plugs Headphones? Comments 0 comments Please sign in to leave a comment.