How do I restart my Ear Piece?

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    Mallory Baumann

    My ear piece blinks red and green, and won’t let me play music or connect to my phone. What do I do to solve this problem?

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    Beata Brożek

    Same problem. I bought second pair (after the complaint) and again: after one month my ear piece stop connecting

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    Natasha Weldon

    Same problem. First they wouldn’t flash red & green to pair, now they are flashing red & green I can’t tirn them in.
    Doesn’t look like the company provide answers on the forum either.
    These are not cheap, I only bought them as EarPods are too big for my ears, but they are an utter waste of cash.
    I want a refund.

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    Customer Service

    Hi! Blinking red and green light means your Ear Piece is in pairing mode. Please try doing a full reset. Turn it off first and delete it from your Bluetooth devices list. Turn it on by pressing the centre button for over 10 seconds and try pairing from the beginning. Also, make sure that your Ear Piece is fully charged at the time of reset. If you have further questions, please contact us directly at help@happyplugs.com.

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    Michael Pettersson

    Hi, now I can´t get stereosound from my plugs.  Can´t pair it in stereomode. Here is a screenshot from the Iphone XS

     

     

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    Michael Pettersson

    Here are my phones...

     

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    Michael Pettersson

    Vet inte varför jag skrev på engelska...haha..... 

    "Air 1 by Happy Plugs" skickar signal till höger lur och den andra till vänster. Finns inget stereoupplägg...

    Hur gör jag?

     

    MVH

    Michael Pettersson

     

     

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    Customer Service

    Hi, please see this article for details on your issue: https://happyplugs.zendesk.com/hc/en-us/articles/360026292374-Why-my-left-and-right-earbuds-don-t-pair-with-each-other-

    If that still doesn't work, please contact us at help@happyplugs.com.

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    Mirja Sjødin Lothe

    I cant get my left ear to connet to the phone or it wont make sound.... Only says "power on" and thats it.. Only had them for 3 days.. It worked fine th is morning but now its just stoped.. The other one is working but yeah.. Tried to redet and all but still not working... Wth is this

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    Ellie Autentico

    Hi, 

     
    Thank you for contacting Happy Plugs! We understand that you have some concerns about your earphones. Let me help you with that. 

    May we verify which product is it please? 

    We would be glad to also assist you further, please feel free to send us an email at help@happyplugs.com

    Have a happy day! 

     

    Happy Plugs Team

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