Ear Piece II - my headphones don't connect with my phone?

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11 comments

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    Jasmijn Berends

    All the devices I've tried, from Apple to Android to Windows just don't see the plugs. The device is fully charged, turned on and super close to the devices. Bought it today so I'm really disappointed.

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    Customer Service

    Hi! Please try to press the on button for long enough to have the light flash red and green - only then will your Ear Piece be in pairing mode. If you still have troubles connecting, please send us a message to help@happyplugs.com

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    Kate Bonde

    My plugs cannot find my iphone. My device is fully charged, brand new, and very close to the device. I hold the button long enough to turn it on and see the green and red lights flash . There is no blue light and I want to connect.

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    Melanie Stroh

    Agreed!  These ear phones are terrible. No matter what i do they will not find my ipad or my ipod. Complete waste of money.  The green light is flashing and is on top of the device and still no pairing. Avoid these headphones.

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    Customer Service

    Hi Melanie,

    Your earbuds have to flash green and red to find them. We listened to your feedback and we no longer produce Ear Piece - we now offer a new, improved model Ear Piece II. Please contact us anytime for pairing support!

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    Kristina Truedsson

    Hi

    Got new Air 1 last week and now my left earplug don´t work any more. It says pairing but then nothing more happens? I have tried to shout down both but since I don´t hear anything in the left one I don´t really know what to do?

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    Customer Service

    Hi,

    You need to reset your Air 1 and have your earbuds first pair to each other before pairing to your device. For more information, see section on Air 1 or contact us at help@happyplugs.com.

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    Susanne Corrigan

    Hi there, my happy plugs impaired themselves today and I cannot pait them again. I followed the above steps multiple times. In the bluetooth setting in the phone I get the notification that the happy plugs are not ready to pair. The red and green lights are flashing and they are right beside the phone. What now?

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    Customer Service

    Hi Susanne,

    Please try resetting your headphones and connection and see if that works.

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    Susanne Corrigan

    How do I reset them, please?

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    Customer Service

    Hi Susanne, please follow the same instructions as for Wireless II: https://happyplugs.zendesk.com/hc/en-us/articles/360007627180-Wireless-II-how-to-reset-

    If this also doesn't work, please contact us at help@happyplugs.com.

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