My Ear Piece doesn't connect with my phone?




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    Jasmijn Berends

    All the devices I've tried, from Apple to Android to Windows just don't see the plugs. The device is fully charged, turned on and super close to the devices. Bought it today so I'm really disappointed.

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    Customer Service

    Hi! Please try to press the on button for long enough to have the light flash red and green - only then will your Ear Piece be in pairing mode. If you still have troubles connecting, please send us a message to

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    Kate Bonde

    My plugs cannot find my iphone. My device is fully charged, brand new, and very close to the device. I hold the button long enough to turn it on and see the green and red lights flash . There is no blue light and I want to connect.

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